Docupilot Security & Compliance: Your Data, Protected

At Docupilot, we are committed to ensuring the security, confidentiality, and integrity of your data. Our platform is certified and compliant with industry-leading standards such as SOC 2 Type II, ISO 27001, GDPR, CCPA, and HIPAA, providing enterprise-grade data protection.

Data Security Measures

  • Encryption: We secure all data using strong encryption protocols both in transit and at rest, ensuring data is protected from unauthorized access at every stage.
  • Secure Development: Our Software Development Life Cycle (SDLC) follows best practices with rigorous code reviews, environment segregation, and automated security testing, helping maintain platform stability and data safety.

Data Center and Network Security

  • Cloud Infrastructure: Our services are hosted on AWS, providing a secure cloud infrastructure with built-in redundancy, disaster recovery protocols, and continuous monitoring.
  • Network Security: We implement firewall protection, access controls, and real-time monitoring to detect and prevent unauthorized activities, ensuring system integrity and availability.

Operational Security

  • Access Control: We enforce role-based access control (RBAC) to minimize access to sensitive data. All team members receive security training and comply with strict confidentiality agreements.
  • Reliability & Uptime: With an uptime record of 99.9%+, our platform is designed for high availability, supported by daily backups, incident response plans, and disaster recovery protocols. View our real-time service status at status.docupilot.app.

Compliance and Certifications

We are certified and compliant with global security and privacy standards:

SOC 2 Type II Certified Validates our ability to manage customer data securely and with privacy safeguards. ISO 27001 Certified Affirms our implementation of an effective information security management system (ISMS).
GDPR Compliant Ensures personal data protection in accordance with the European Union (EU) and United Kingdom (UK) General Data Protection Regulation (GDPR). CCPA Compliant Committed to transparency and privacy under the California Consumer Privacy Act (CCPA)
HIPAA Compliant Meets stringent data privacy and security standards for Protected Health Information (PHI).

Your role in Security

To further protect your data, we recommend the following best practices:

  • Use Strong Passwords: Create unique, secure passwords and change them regularly.
  • Stay Aware: Be cautious of phishing scams and suspicious communications.
  • Access Securely: Always access Docupilot services exclusively via the official docupilot.com or docupilot.app domain. Avoid using unverified or third-party domains.
  • Report Suspicious Activities/Security Issues: If you notice any unusual activity or suspect a security issue, please contact us immediately at security@docupilot.app.

Transparency and Reporting

  • Reporting Vulnerabilities: Have a security concern or found a vulnerability? Contact our security team at security@docupilot.app for immediate assistance
  • Responsible Disclosure:  While we value responsible disclosure, please note that we currently do not offer a bug bounty program or provide financial rewards for vulnerability submissions.

Why Choose Docupilot?

With certifications in SOC 2 Type II, ISO 27001, GDPR, CCPA, and HIPAA compliance, Docupilot delivers enterprise-grade security, enabling businesses to automate document creation confidently and securely. We are dedicated to continuous improvement and maintaining industry-leading data protection practices.

Learn more at our Trust Centre

For detailed information about our security policies, compliance certifications, and data privacy practices, visit our Trust Center. Stay informed about how we protect your data and maintain transparency in everything we do.

For more information about our security policies, contact us at security@docupilot.app.

Security

At Docupilot, we prioritize the security and confidentiality of your data. Our commitment to security is demonstrated through our adherence to industry-standard security measures and our efforts to achieve compliance with multiple regulatory frameworks.

Data Security Measures

  • Encryption: We ensure that all data is encrypted in transit and at rest.
  • Secure Development: Our Software Development Life Cycle incorporates rigorous code review standards, segregated environments, and automated testing to ensure the integrity and confidentiality of our service.

Data Center and Network Security

  • Cloud Infrastructure: Our services operate on a secure cloud infrastructure, provisioned by AWS, ensuring full redundancy and robust disaster recovery protocols. We employ strict firewall rules, continuous monitoring, and limited access controls.

Operational Security

  • Access Control: Strict access controls and policies limit data access, with specific provisions for severe incidents. Our team undergoes regular security training and adheres to strict confidentiality agreements.
  • Reliability and Service Level Agreements (SLAs): We ensure high service availability with multiple redundancies and daily data backups. Our historical uptime exceeds 99.9%, and we maintain rigorous incident response and disaster recovery protocols. Service status can be accessed here: https://status.docupilot.app/

Compliance and Certifications

  • SOC 2 Type II Certification: Docupilot is in the process of obtaining SOC 2 Type II certification, ensuring consistent and reliable safeguards for customer data.
  • ISO 27001 Certification: We are also pursuing ISO 27001 certification, affirming our dedication to effective information security management.
  • GDPR, HIPAA, and Data Privacy: We are committed to GDPR and HIPAA compliance, ensuring stringent data privacy and security measures.

Your role in Security

  • Strong Passwords: Create robust, unique passwords and update them regularly.
  • Vigilance and Awareness: Stay informed about the latest data security practices and be cautious of phishing attempts and suspicious communications.
  • Secure Access: Always access Docupilot services exclusively via the official docupilot.app domain. Avoid using unverified or third-party domains.
  • Report Suspicious Activities: If you notice any unusual activity or suspect a security issue, please contact us immediately at security@docupilot.app.

Together, we can ensure a safer and more secure environment for everyone.

Transparency and Reporting

  • Reporting Vulnerabilities: To report a potential vulnerability or for any security-related inquiries, contact our security team at security@docupilot.app
Please note that we do not currently have a bug bounty program or provide compensation for reports.

Docupilot is dedicated to maintaining the highest standards of data security and privacy, continually enhancing our practices to protect and secure your data.